Anyone who has visited the Alameda County Library in the past couple of days knows that we have been dealing with a significant system failure with our computer network. Library Information Technology staff have been working around the clock to solve the problem. Your library card record may not necessarily reflect an accurate account of what you have checked out, returned, or on hold. Staff has not been able to check in items for the past couple of days and is working to catch up as the system recovers.
If your library card record is not accurate, give the system a few days to catch up on holds placed, checked in items, etc. Feel free to email either the Branch Manager or Circulation Supervisor at your local branch and they will do their best to help you untangle any issues.
At this time, public internet stations and the wireless network should be working normally. As always if you encounter problems please let us know at the Reference Desk or call your local library.
We certainly apologize for any inconvenience these computer problems have caused you and want you to know that we are all working hard at every level to get things back to normal.
